Privacy Policy

1. Who this policy covers

This policy applies to parcegarage.com and the online services operated by Parce Garage LLC. It does not control a third party’s website or service that you choose to visit from a link on our site.

2. Information we collect

Appointment and contact information

When you request an appointment, we collect the information you provide, which may include your name, phone number, email address, preferred contact method, requested date and time, service location, drop-off preference, vehicle year, make and model, fuel type, requested service, symptoms, goals, and other details you enter.

Shop records

If we work with you, we may create additional business records such as appointment decisions, confirmations, cancellations, cancellation-fee status, communications, estimates, authorizations, invoices, service notes, payment status, and records required by Florida law. Secure random codes support appointment review and customer cancellation. The public website does not currently accept online payments or store payment-card numbers.

Chat messages

Messages submitted to the website assistant are processed to generate a response. Do not submit payment information, passwords, government identifiers, or other sensitive information through chat. Parce Garage does not intentionally add chat transcripts to its customer appointment database, although service providers may process technical request data under their own terms.

Verified customer reviews

If you opt in to one post-service review invitation, we record that choice with the appointment. After the shop marks the appointment complete, a private single-use link may be created and sent by your selected contact method. If you use it, we collect your star rating, written review, submission time, and a public name shortened to your first name and last initial. We keep the appointment link internally to verify that the review came from a completed job, but we do not publish your phone number, email, vehicle, appointment details, or full customer record with the review.

Site usage and security information

If you allow optional measurement, our first-party system records an aggregate daily page-view count. When configured, Google Analytics and Google Ads may also measure page visits, appointment requests, calls, and direction clicks so we can understand advertising performance. These services may use cookies or similar identifiers subject to your choice. A session-storage marker prevents repeated first-party counting in the same browser during that day. We also use local storage to remember your measurement choice.

To protect the website, we may process network address information, timestamps, request paths, anti-spam results, rate-limit counters, and security events. Where practical, the site converts network addresses and phone numbers into keyed, shortened identifiers for abuse prevention instead of placing the original value in security logs.

3. How we use information

• Review, confirm, decline, schedule, and manage appointment requests.
• Contact you about a requested or ongoing service relationship.
• Understand vehicle and service demand and plan shop capacity.
• Provide the website assistant and answer service questions.
• Protect customers, prevent spam and fraud, and secure owner-only tools.
• Maintain repair, tax, accounting, dispute, and other legally required records.
• Verify, publish, and protect honest customer reviews tied to completed appointments.
• Improve the website and comply with applicable law.

We do not sell personal information. We may use consented site activity to measure our own advertising, but we do not provide appointment details for unrelated third-party advertising.

4. Service providers

We disclose information to service providers only as reasonably needed to operate the website and shop. Current or planned providers may include website hosting and database infrastructure, Cloudflare Turnstile for anti-spam verification, Google Analytics and Google Ads for consented measurement, OpenAI for website-assistant responses, Resend for email delivery, Twilio for service-related text messaging, and a future payment processor.

Resend and Twilio process appointment contact information only when their delivery credentials are connected. Online payment processing is not currently activated. We will update our notices and checkout or messaging terms before enabling materially different uses of customer information.

We may also disclose information when required by law, to protect legal rights or safety, during a business transaction, or with your direction or consent, subject to the mobile information and SMS consent restrictions below.

Mobile information and SMS consent

We do not sell, rent, or share mobile phone numbers, mobile information, SMS opt-in data, or consent with third parties, affiliates, or lead generators for marketing or promotional purposes. SMS consent applies only to Parce Garage and is not transferred to another business for its messaging campaigns. The general sharing provisions in this policy do not override these restrictions.

Messaging service providers, such as Twilio, may process mobile numbers, message content, and consent information only as needed to deliver and support the requested messaging service. We may disclose records where legally required; this does not grant another party permission to send marketing texts.

5. Measurement and storage choices

Optional first-party and Google measurement remain off unless you select “Allow measurement.” You can change that choice at any time through the Privacy settings control in the website footer. Declining measurement does not affect appointment requests or other site functions.

Essential storage and security processing may still be used to submit forms, remember the analytics choice, prevent abuse, protect the site, and provide a feature you request.

6. SMS consent and communications

Customers opt in through the appointment request form by entering their phone number, actively selecting the SMS checkbox, and submitting the form. The checkbox starts unchecked and is optional. Providing a phone number or accepting appointment terms alone does not authorize SMS messages. We record the submitted communication choices, appointment submission time, and policy version to document the request.

A phone number is required to coordinate your appointment; email is optional for receipts and service records. Automated appointment texts require a separate, optional, unchecked SMS consent choice. You can book without SMS consent and the shop will call. Texts may include request receipt, approval or decline, scheduling, drop-off, service status, cancellation links or codes, and safety information—not general marketing. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help, or call 727-551-1699. SMS consent is not a condition of purchase or service. An opt-out from texts does not cancel an appointment.

A post-service review invitation is separate and optional. If you select that choice, we may send one private review link after completed service by text if you also opted into texts, otherwise by email if provided. Declining or ignoring it does not affect service. We do not condition an invitation, incentive, or customer relationship on an expected or submitted rating.

For the program description, opt-out instructions, support details, and delivery limitations, see the Parce Garage SMS Terms and Conditions.

If we later offer promotional email or text subscriptions, they will use a separate, optional consent and their own unsubscribe or opt-out controls.

7. Retention and disposal

We retain information for as long as reasonably necessary to manage appointments and service, maintain business and legal records, prevent abuse, resolve disputes, and enforce agreements. Florida repair estimates and invoices are retained for at least the period required by law. Website security-event history is ordinarily limited to approximately 90 days, while active customer and repair records may be kept longer.

Review invitations ordinarily expire after 90 days. Published reviews may remain available until removed by the customer, hidden for a documented moderation reason, or no longer reasonably needed. The internal appointment link and moderation record may be retained to support authenticity, customer requests, and legal compliance.

When covered records are no longer needed, we take reasonable measures to delete, erase, shred, or otherwise make them unreadable, subject to backups and legal retention obligations.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we hold, including access restrictions, anti-spam verification, rate limiting, input validation, protected owner tools, and encrypted network connections. No system can be guaranteed completely secure. If a qualifying breach occurs, we will provide notices required by applicable law.

9. Your requests and choices

You may ask to review, correct, or delete information you submitted, or change a communication preference, by emailing aj@parcegarage.com. We may need to verify the request and may retain information required for repair records, security, accounting, disputes, or other legal obligations.

10. Children

This website is intended for vehicle owners and service customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child submitted information may contact us to request review or deletion.

11. Policy changes and contact

We may update this policy when our services, providers, or legal obligations change. The effective date at the top identifies the current version. Material changes will be presented on the website or through another appropriate notice.