Appointment and Service Terms

1. Online requests are pending

Selecting an online time places a temporary request on shop capacity for up to 24 hours. The appointment is not confirmed until Parce Garage approves it by the contact method you selected. We may suggest another time, service location, or next step based on capacity and the information provided.

2. A request is not repair authorization

An appointment request does not authorize diagnostic work, teardown, repairs, parts orders, towing, storage charges, mobile travel charges, or any other charge. When required, Parce Garage will provide a written estimate or other job-specific document and obtain legally sufficient authorization before covered work begins.

Leaving a vehicle through the secure key drop does not authorize repair work by itself. After any diagnostic activity permitted by applicable law, the shop will contact the customer for the approval required before further work.

3. Florida estimates and additional work

Florida law generally requires a written repair estimate when requested diagnostic or repair work is expected to cost more than $150. The estimate or work order will describe the requested work, pricing basis, estimated cost, applicable fees, replaced-parts choice, storage terms, and warranty information required for that job.

If actual charges would exceed the authorized estimate by more than the amount permitted without further approval under Florida law, Parce Garage will request additional oral or written authorization. We will not treat acceptance of these website terms as blanket approval for additional repair work.

4. Cancellations

In-shop appointments

An appointment requested online for service at the shop may be canceled without a Parce Garage cancellation fee. Please cancel as soon as possible so the arrival window can be released.

Mobile service

A mobile appointment canceled on the scheduled service date is subject to a $75 cancellation fee. No cancellation fee applies when the mobile appointment is canceled at least 24 hours before the scheduled start time.

For a cancellation made less than 24 hours before the appointment but before the scheduled calendar date, contact the shop. Any treatment of that timing, and any third-party towing, special-order part, or other nonrefundable charge, will be disclosed before the mobile appointment is confirmed or the cost is incurred.

To cancel, use the secure cancellation link in your confirmation, reply with the cancellation code shown in a text confirmation after text service is activated, call or text 727-551-1699, or email aj@parcegarage.com. The online tool releases an eligible pending or approved appointment after you confirm the cancellation. A same-day mobile cancellation records the $75 fee for shop follow-up; the public website does not collect that payment. We may waive a fee in our discretion, including for circumstances that make travel or service unsafe, but a discretionary waiver does not change this policy for future appointments.

5. Mobile-service conditions

Mobile service is available only for approved services, locations, conditions, and appointment times. The customer must provide accurate location information, permission to enter the property, reasonable access to the vehicle, and a safe and lawful work area. Weather, traffic, site restrictions, vehicle condition, missing access, or safety concerns may require rescheduling or moving the vehicle to the shop.

Published mobile prices apply only to the specific service and service area stated. Travel, diagnostic, parts, towing, disposal, or other charges apply only when disclosed and authorized as required.

6. Arrival windows and key drop

An arrival window is the expected time to bring or make the vehicle available to the shop; it is not a guaranteed repair start or completion time. Secure key-drop instructions are provided after approval. Do not leave keys, a vehicle, or personal property unless the shop has approved the plan. Remove valuables before service.

7. Parts, fees, and invoices

Applicable estimates and invoices will identify labor, parts, merchandise, used, rebuilt, or reconditioned parts, shop supplies, waste handling, diagnostics, storage, and other charges as required. If the customer timely requests inspection or return of replaced parts, the request will be handled subject to Florida law and any manufacturer, supplier, warranty, core-return, or exchange program.

The public website does not currently accept online payments. Future online deposits or payments will have clear processor, authorization, refund, and cancellation disclosures before payment information is requested.

8. Warranty information

Parce Garage does not currently offer a separate shop warranty on parts or other items unless expressly stated in writing. Any manufacturer or supplier warranty and any express labor warranty will be identified in the applicable estimate, invoice, or warranty document, including its duration or mileage when applicable. Nothing in these terms limits a right that cannot legally be waived.

9. Service-related communications

If you separately request a post-service review invitation and also opt into SMS, we may text one private review link after completed service. See the SMS Terms of Service for the messaging program details.

A phone number is required for appointment coordination; email is optional for receipts and service records. Automated service-related texts require the separate optional SMS checkbox. SMS consent is not a condition of booking or purchase. Without SMS consent, the shop will call. Texts may include request receipt, approval, cancellation, and service updates. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help, or call 727-551-1699. Opting out of texts does not cancel your appointment. No general marketing consent is requested.

10. Copies, records, and questions

Customers receive copies of applicable documents as required by law and may request access to repair records during the legally required period. For privacy practices, see our Privacy Policy. For questions about an appointment or these terms, contact: